Most SME businesses suffer from a lack of systems / processes, this leads to relying on too few individuals which causes havoc when people leave or are away for extended periods, and the result is often a frustrated and or overloaded owner. Many fail to appreciate that in the best businesses, systems run the business & ordinary people run the systems. Consider McDonalds, a global empire run by teenagers? Not really, although most staff are teenagers they follow, and are trained, on processes so no matter where you go, the experience is always the same. Consistency is the key to business improvement and there is no chance to be consistent if things are done different ways.
Every client relationship is different but the following points outline what you can expect when working with an advisor or associate from East Coast Consulting. We will be working for you and as your advisor we need to understand how your business currently works. Over one or two sessions, we will discuss your leadership, strategy, finances, service, sales & marketing, people, operations, culture and your personal work / life balance as the Managing Director / Owner. Following these sessions, we will have a look at the areas of the business that need the most immediate attention and agree a plan of action with you.
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